Support
Need help? This page covers common Minecraft issues and the fastest way to reach our team.
Submit a Ticket
Tickets are handled through our Discord. Use the ticket form and choose the category that matches your issue:
- Server Support — connection issues, crashes, modpack errors, server bugs, performance problems.
- Donation Support — store purchases, missing rewards, billing questions.
- Player Reporting — harassment, cheating, exploits, inappropriate builds or content.
- Lost Items — rollbacks, glitches, item recovery requests (where possible).
- Ban & Mute Appeal — appeals for bans or mutes (include context and screenshots if you have them).
Create a ticket here: Open Ticket Form.
Common Minecraft Issues
Can’t connect to the server
- Double-check the server IP on the server page (copy/paste is best).
- Make sure you installed the correct modpack version for that server.
- Restart Minecraft (and your launcher) after installing or updating mods.
- If you get “Outdated client/server”, update your modpack to match.
Game crashes on launch
- Allocate enough RAM in your launcher (many packs need 6–10GB).
- Remove extra mods not included in the pack.
- Try a clean reinstall of the modpack profile.
- Update your graphics drivers if crashes mention OpenGL or rendering.
Tip: Include your crash report or latest.log in your ticket.
Low FPS / lag
- Lower render distance and simulation distance.
- Disable shaders and heavy resource packs.
- Close background apps and overlays.
- Make sure you’re not allocating too much RAM (8–10GB is usually plenty).
Missing perks / vote or store rewards
- Give it a few minutes (some rewards process on intervals).
- Reconnect to the server.
- If still missing, open a Donation Support ticket with proof of purchase.
What to Include in Your Ticket
- Your Minecraft username (and server name).
- What you were doing when the issue happened.
- Screenshots or video if relevant.
- Crash report or
latest.logfor crashes. - Time/date (and your timezone) helps us find logs faster.