Support
Need help with ModdedMC? The fastest way to reach our team is through our official Discord support system.
You may also contact us by email at [email protected] for general questions or concerns.
Before Opening a Ticket
Providing as much relevant information as possible helps our staff understand the issue and respond more efficiently.
Please include, where applicable:
- Your Minecraft username
- The server or modpack you were using
- A clear description of the issue
- What you were doing when the issue occurred
- Any error messages you received
- Screenshots or video showing the problem
- Your
latest.logor crash report for game crashes or technical issues - The approximate date and time the issue occurred
For technical problems, please avoid removing or shortening error messages unless they contain sensitive information.
Account, Purchase, and Moderation Issues
When contacting support about an account, purchase, ban, warning, or other moderation matter, please provide enough information for our staff to identify the relevant account or incident.
Do not post sensitive information, passwords, payment-card details, authentication codes, or other private credentials in a support ticket.
Response Times
Our support team is made up of community staff, so response times may vary depending on availability and the complexity of the issue.
Opening multiple tickets for the same issue may delay assistance. Please keep related information and updates within your existing ticket whenever possible.
Security or Privacy Concerns
For privacy-related questions, data requests, or sensitive security concerns, you may contact us directly at [email protected].
Please do not publicly disclose security vulnerabilities before giving ModdedMC an opportunity to review the issue.